Ordering FAQ

Bebi & Beba welcome you to our online boutique; we hope you have a wonderful shopping experience. 
By making a purchase at Bebi & Beba you are agreeing to our terms and conditions of sale as outlined below. 

Ordering and Payment

Ordering can be securely made through our website. We accept payments via MasterCard, Visa and AMEX & PayPal using PayPal's secure payment portal. For credit card payments you do not require a PayPal account.

To pay by Credit Card or Debit Card
Click the "PAY BY CREDIT OR DEBIT CARD" button when you are redirected to the PayPal Payment Portal. You will be redirected back to Bebi & Beba once your payment has been approved.

If you have a PayPal Account
Those with a PayPal account have the ability to link their personal bank accounts or credit cards to their PayPal account so there is no need to have any money in your PayPal account, payments will be automatically be debited from your chosen linked bank account.

credit-cards-logo.gif

PayPal is PCI Compliant. Payment Card Industry (PCI) security standards are minimum requirements for protecting customers' payment card information. Adopted by Visa, MasterCard and American Express PCI compliance is required for all merchants that store, transmit, or process payment card information. We do not store credit card information at Bebi & Beba.

If you have a zipPAY Account - "Buy Now Pay Later"
Those with a zipPAY account can split purchases into easy weekly or monthly repayments. When you checkout with zipPay, you're in control of how you pay. Your order will be processed immediately and shipped as normal, so you can enjoy your purchases while you pay zipPAY back over time!



For Bebi & Beba direct bank deposit information, please contact us via our contact page

Delivery

Bebi & Beba customers can expect to receive their goods within 2-5 business days upon order confirmation and payment (For local orders). 
All orders will be shipped using Australia Post services. 

aus-post-logos.jpg



FLAT RATE

Within Australia
-

Parcel post $9.95  

Express Post - $10.95

International Shipping -

International parcel post $20

Please allow 7-20 days for international shipping.

Overseas orders do not attract the Australian GST (10% Goods and Services Tax) and this will be reflected on your order confirmation.

Any duty and taxes incurred in the country of destination are the responsibility of the customer.

All orders sent by Bebi & Beba have a tracking number. If for some reason your parcel does not arrive within a reasonable time please contact us and we will track it for you.

Free Shipping

All orders over $100 will be shipped free of charge within Australia.

Returns and exchanges

At Bebi & Beba, we are committed to providing our customers with high quality products and customer service.
If you are not satisfied with your purchase we are happy to offer an exchange within 10 days.

Exchanges

Items must be in their original packaging with tags attached, be unworn or unused. Please contact us using our contact page to discuss your exchange prior to returning your goods.

Items must be returned within 10 days, starting from the day you receive your order. All items exchanged will incur an extra delivery charge.

Should the desired item be out of stock, we will endeavour to help you choose a suitable replacement. All exchanges are to be posted to the below address and include a self-addressed pre-paid satchel for your new item to be returned in:

Bebi & Beba
PO Box 6140
Vermont South
Victoria 3133

Sale items are final and cannot be returned, exchanged or credited.
*Bebi & Beba reserves the right to refuse exchanges on items when they do not meet the above conditions.

Damaged and Faulty Goods

All items at Bebi & Beba are carefully checked prior to dispatch. In the unlikely event that an item is faulty or damaged please contact us via our contact page. We will inspect goods upon receipt prior to issuing a replacement or refund.

Pricing

All prices are quoted in Australian dollars ($AUD) and include GST.
Bebi & Beba reserves the right to adjust pricing at any stage without notice.

Questions

If you have any questions regarding your order, delivery or payments please contact us via our contact page.

 


FREE DELIVERY
Australia-wide on any order over $100

SAFE AND SECURE PAYMENTS USING CREDIT CARD, DEBIT CARD, PAYPAL or ZIPPAY ACCOUNT:

credit-cards-logo.gif  

No PayPal Account is required to pay by Credit or Debit Cards